Shipment Policy for Goal Bina

Effective Date: January 7, 2025

At Goal Bina, located at 4960 Cardinal Lane, Clarksville, Tennessee, United States, we are dedicated to providing you with a seamless and efficient shipping experience. This Shipment Policy outlines our shipping methods, processing times, costs, and other essential details to ensure your orders are delivered promptly and securely. By placing an order with Goal Bina, you agree to the terms outlined in this Shipment Policy.

1. Order Processing Time

  • Processing Duration: Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays). During peak seasons or promotional periods, processing times may be slightly extended.
  • Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email serves as acknowledgment of your order but does not indicate that the order has been shipped.
  • Backorders and Pre-Orders: If an item is out of stock, we will notify you via email and offer options such as backordering, selecting an alternative product, or canceling the order.

2. Shipping Methods and Costs

We offer a variety of shipping options to meet your needs. Shipping costs are calculated based on the weight of your order, the shipping method selected, and your delivery location.

  • Standard Shipping:
    • Delivery Time: 5-7 business days
    • Cost: $5.99 for orders under $50; free for orders over $50
  • Expedited Shipping:
    • Delivery Time: 2-3 business days
    • Cost: $12.99
  • Priority Shipping:
    • Delivery Time: 1-2 business days
    • Cost: $19.99
  • Free Shipping Promotions: From time to time, we may offer free shipping promotions on qualifying orders. These offers will be clearly indicated on our website or during the checkout process.

Shipping Carriers:
We partner with trusted carriers such as UPS, FedEx, and USPS to ensure your orders are delivered promptly and securely.

3. Shipping Restrictions

  • Shipping Destinations:
    Currently, we ship to all 50 U.S. states. At this time, we do not offer international shipping. We are actively exploring options to expand our shipping capabilities in the future.
  • Address Accuracy:
    Please ensure that your shipping address is complete and accurate to avoid delays or lost packages. Goal Bina is not responsible for shipments lost due to incorrect address information provided at checkout.
  • P.O. Boxes and APO/FPO Addresses:
    We can ship to P.O. Boxes, APO, and FPO addresses via USPS. Delivery times may vary depending on the destination.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to monitor the progress of your shipment through the carrier’s website. Please allow 24-48 hours for tracking information to become available.

5. Shipping Delays

While we strive to ensure timely delivery of your orders, unforeseen circumstances such as weather disruptions, high demand periods, or carrier issues may cause delays. In the event of a significant delay, we will notify you via email and provide updates on the status of your order.

Goal Bina is not liable for delays caused by third-party carriers or events beyond our control, including natural disasters, strikes, or other emergencies.

6. Missing or Damaged Shipments

  • Damaged Items:
    If your order arrives damaged, please contact us immediately at info@goalbina.com or call +1 (217) 252-5865. We will assist you in resolving the issue, which may include issuing a refund or sending a replacement product.
  • Lost or Missing Packages:
    If your package is marked as delivered but you have not received it, please contact the carrier directly to investigate the issue. If the carrier cannot locate your package, reach out to us, and we will work with the carrier to resolve the matter.

7. Address Errors and Refused Shipments

  • Incorrect Address:
    If you realize that you entered an incorrect or incomplete shipping address after placing your order, contact us immediately at info@goalbina.com to make necessary corrections. We cannot be held responsible for shipments lost due to incorrect address information provided at checkout.
  • Refused Shipments:
    If a package is refused or deemed undeliverable and returned to us, you will be responsible for any return shipping charges. A refund will be issued minus any applicable fees once the returned item is received and inspected.

8. Handling Fees

There are no additional handling fees associated with your order. The shipping costs displayed at checkout are the only charges for shipping and handling.

9. Sustainable Shipping Practices

At Goal Bina, we are committed to reducing our environmental impact. We use eco-friendly packaging materials whenever possible and partner with carriers that prioritize sustainable practices. By choosing us, you are supporting a brand that values sustainability and environmental responsibility.

10. Changes to Shipment Policy

We may update this Shipment Policy from time to time to reflect changes in our shipping practices or for other operational, legal, or regulatory reasons. When we make updates, we will revise the “Effective Date” at the top of this policy. We encourage you to review this policy periodically to stay informed about how we handle shipping and delivery.

11. Contact Us

If you have any questions or concerns regarding our Shipment Policy or need assistance with your order, please do not hesitate to contact us:

Goal Bina
Phone: +1 (217) 252-5865
Email: info@goalbina.com
Website: https://goalbina.com

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